Thanks Laura for your post! I was getting frustrated and angry today but I read Bettie’s post and it put everything into prospective for me. I received a letter from my insurance company (the underwriters) that as of the 7th of January I would have no insurance on my new home as they hadn’t received all the information they needed. I hit the roof as I had been in my agent’s office or faxing him information numerous times. I called their office and left a message for him. I received a call back yesterday from a agent who is taking his place till after the new year. He is trying to help me. Also, I received another letter saying that after the 1st I would have a new agent. I have been with this insurance company for 40 years, since I had my first drivers license. I have had different agents though as they don’t seem to last long. I have my car, condo, and new home insured with them. So, on the 2nd of Jan. I will be coming to the city to be face to face with my new agent and get this mess resolved or I will take my business elsewhere. Is it just me or has customer service just gone done hill. It seem like no one cares how they treat the customer anymore. Anyways, I am going to my Mom’s and we are going to order take out for dinner. I hope everyone has a great and safe New Years Eve!!!!!
