[jansdad]

Hi Charleen. That was a tough read. Kudos on the honesty. Where was it exactly that you asked to be banned, but they failed to ban you?
From my experience both online and brick and mortar casinos take these requests very, very seriously and act on them immediately.

Can you give more details and also how did you lose money there? Is there paper trace (did you use your bank cards at those places etc. Also, can you prove that you requested to be excluded?)